Customer Experience Management - Search Videos

What Role Should AI Play in the Customer Experience?

YouTubeHarvard Business Review

What Role Should AI Play in the Customer Experience?

How can a luxury hospitality brand embrace AI without losing its human touch? In this conversation, Four Seasons President and CEO Alejandro Reynal speaks with HBR Editor at Large Adi Ignatius about how leaders can use AI to enhance customer experiences while keeping human connection at the center. HBR Executive subscribers can watch the full ...

1.9K views1 month ago

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