Calling its workforce “bloated,” the Social Security Administration announced Friday plans to slash about 7,000 jobs, or ...

A franchise’s core values and mission should be the foundation for every decision, especially when balancing growth with ...

New Jersey Transit is moving to improve the commuter experience at major transit hubs after battling rider criticism over its ...

The most straightforward way to talk to a live person is by calling their customer service hotline ((1-855-236-1028)). Delta ...

Regardless of your area of business, certain skills are adaptable across every practice. Emotional intelligence and ...

Put people first with personalized online experiences, enhanced UX, and cutting-edge SEO improvements. Learn the practice of customer-centric SEO.

Adding paid days off to allow for three-day weekends every other week can pay dividends for critical team members and ...

The city of Georgetown launched a new customer service platform, askGTX, on Feb. 24, allowing residents and visitors to ask ...

Figures show over half of British Gas customers who contacted the energy giant for help reported a problem with the response.

HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a ...

Part of the initiative will now have customer care ambassadors -- wearing bright orange shirts and vests -- located at Newark ...