Looking ahead, the most successful mobile brands over the next 12 to 18 months will be those that stop thinking in silos.

1 The average global banking customer retention rate in 2025 is 82.4%. 2 Digital-only banks now hold a customer churn rate of ...

These leading American financial institutions excel at keeping customers satisfied and loyal through service, trust-building ...

US Cellular is nearing completion of the sale of its wireless operations and most of its spectrum licenses to T-Mobile, Verizon, and AT&T. These agreements follow a path we've long prescribed for US ...

When customers feel like they belong, relationships deepen, engagement increases and long-term value follows. Engagement is ...

The Hidden Foundation: Understanding Retention in Waste Management Before we dig into tactics, let’s define what customer retention really is in our industry. We are not selling Netflix subscriptions.

Key Takeaways Stay ahead of competitors by building direct customer relationships through a WhatsApp CRM. Organize your customer chats by using tags and automated rules to send personalized messages.

UJET, a leading provider of AI-powered cloud contact center solutions, today released new research that shows mobile-friendly customer experiences (CX) (46%) ...

Hackers have claimed to leak 64 million T-Mobile customer records containing sensitive information, according to reports that emerged on June 19, 2025. The threat actors allegedly shared a database on ...