President Donald Trump said Monday he will nominate Keith Sonderling to be the secretary of labor, elevating him from the ...

In California, where the minimum wage is approaching $17 per hour, large fast-food employers must pay $20 per hour. Beginning ...

There is a tendency among many sales managers to tightly script sales interactions. But if you attempt to take all reasoning ...

Both Costco and Trader Joe's are known for putting their customers at the forefront of their policies, but which fan-favorite ...

There’s something grating about finding out that the customer service representative on the other end of the line is an AI ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

Virtual assistants can offer more personalized interactions, creating a more engaging customer experience. They can maintain context throughout a conversation, offering a more seamless experience.

Salesforce disabled Klue Battlecards integration after attackers used compromised OAuth tokens to access customer CRM data ...

Nikki Kellett (@nikki_kellett) is sounding the alarm about Walmart’s customer service line. She discovers that the retail giant discloses far more than the standard “this call may be recorded” ...

Cybercriminals are flooding inboxes with fake McAfee renewal notices that claim users owe hundreds of dollars for antivirus subscriptions they never purchased. The scam relies on fear and urgency, ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.

Retailers and consumer brands are facing a new litigation risk tied to tariff refunds: proposed consumer class actions alleging that customers paid higher prices because of tariffs that were later ...