The CFPB has added new hurdles for Americans with financial disputes. When you’ve got beef with a big, faceless financial ...

How a customer relationship ends, whether through termination, a complaint, a dispute, or the natural conclusion of a ...

The Consumer Financial Protection Bureau is overhauling its consumer complaint portal after receiving 6.6 million complaints ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

Nielsen is delaying its monthly Gauge report to April from its planned release next week after methodology changes raised objections from several of its clients. The report, along with the monthly ...

Have a complaint about a business? AI may be a lot more effective at explaining your grievances than you are. My colleagues and I analyzed more than one million consumer complaints filed with the ...

Corrections & clarifications: An earlier version of this story erroneously cited the number of Buc-ee's stores that received an "F" rating from the Better Business Bureau. The correct number is 28 as ...

Pictured is a Buc-ee’s storefront. Buc-ee's, the popular Texas-based convenience store chain, has an F rating from the Better Business Bureau (BBB) for its alleged failure to respond to customer ...

It touts the cleanest restrooms in America and a brisket sandwich that built a cult following, but Buc-ee’s received the worst possible grade from the Better Business Bureau (BBB). The BBB recently ...

It touts the cleanest restrooms in America and a brisket sandwich that built a cult following, but Buc-ee's received the worst possible grade from the Better Business Bureau (BBB). The BBB recently ...