In addition, T-Mobile is offering up to 30% off Samsung TVs, home audio, appliances, etc., which is a deal that can be ...

T-Mobile came away from the last quarter seeing 19% customer growth, and 30% of those new customers came from its competitors. The un-carrier also enjoyed the highest customer retention rate of ...

Thankfully, customer retention made things right and took steps to ensure I was kept a happy customer. Written by Matthew Miller, Contributing Writer July 9, 2012 at 5:00 a.m. PT ...

Now, in a recent interview, T-Mobile CEO Mike Sievert shared the company’s plans to capitalize on artificial intelligence (AI) for customer retention. Understanding the churn rate ...

Ensure your customer service hits all touch points and provides multiple channels, from live chat and email to texting and phone, to appeal to a variety of users’ preferred methods. 5. Get specific.

With the average user interacting with around nine to 10 apps a day, businesses are wise to create functional mobile apps to complement their existing digital presence.

T-Mobile can apparently tell what model of cell phone you are calling from. I ditched my Samsung rmm25 (??) for a used Samsung E105 I got from eBay. I never told T-Mobile about the change. I just ...