Car buying satisfaction hits all-time high with AI shopping

A new study shows that most car buyers do not like tariffs and worry about affordability, but report better car buying experiences with dealers.

Muskan Fnu Receives 2025 Global Recognition Award for Advancing Telecom Customer Experience and Operational Efficiency

Muskan Fnu receives a 2025 Global Recognition Award for measurable gains in telecom customer experience and operations, ...
jdpower

Non-Traditional Payment Method Acceptance and Customer Surcharges Grow Significantly at U.S. Small Businesses, J.D. Power Finds

Buy Now, Pay Later (BNPL) surpasses checks to become fourth most accepted customer payment method, cryptocurrency gains favorability among merchants. Small businesses are more satisfied with payment ...
Mass Transit

Transit agencies rollout customer experience programs to attract riders, boost satisfaction

L.A. Metro deploys over 300 transit ambassadors on the system to enhance safety and customer service. Across America, transit agencies are launching customer experience (CX) programs to improve ...
cryptopolitan

Kraken’s internal support panel access is being sold on the dark web, users in trouble

Claims surfaced on dark web forums alleging access to Kraken’s internal support systems is being sold, though no evidence has confirmed a breach. The unverified listing emerged as major exchanges face ...