There is no "right" answer. It varies by business, by situation, and by intent of the test being conducted. Each of these metrics measures something different and it is critically important to ...

We all know that we can’t improve what we don’t measure. As field service has become modernized and more sophisticated, so too have the metrics by which field service organizations measure progress ...

I was talking with Tony about his benefits consulting company when he shared his biggest struggle. (Disclosure: Tony was a former business coaching client for three years.) “David, how do I get my ...

In this era of marketing metrics and measurement abundance, it’s easy to get lost in the data. Most marketing teams track and report on every possible customer interaction. But if you could only ...

You may have heard the phrase “what gets measured gets managed.” So when we want something done, we slap a metric on it and manage toward that metric. Seems reasonable enough, right? It’s not, though.

Under the SEC’s KPI guidance, a KPI is one of the key variables through which management evaluates a company’s performance or status, disclosure of which would be material to investors. The SEC ...

I remember years ago, when Peter Drucker popularized key performance metrics, or KPIs, they were all the rage. There was so much excitement around a method to assess employee performance. Finally—we ...

Michael Boyle is an experienced financial professional with more than 10 years working with financial planning, derivatives, equities, fixed income, project management, and analytics. Ariel Courage is ...

Now that the United Kingdom is outside the European Union, it’s reviewing thousands of EU rules and regulations to see which it should jettison. Among them is the compulsory use of the metric system ...