Here’s a question I think worth pondering for customer experience (CX) leaders developing their artificial intelligence (AI) strategies and technology roadmaps: Is agent assist a permanent fixture of ...

Humana has announced the launch of Agent Assist built with Google Cloud’s AI. The technology is integrated into call center systems. When members call to talk to a Humana representative, Agent Assist ...

Joint demonstration with SICK AG highlights analysis of complex product structures to identify modular components and optimize reuse at industrial scale The Variant BOM Agent is built on Aras ...

Despite the concerted vendor-led acceleration toward fully agentic enterprises, many companies and their contact centers are still testing out “simpler” generative AI-based assistants. The following Q ...