In fact, research shows that increasing customer retention rates by just 5% can lead to a 25% to 95% increase in profits. Loyal customers can also become brand advocates, recommending your ...

Customer retention is one of the most effective ways to achieve business success, but turning customers into repeat buyers isn’t always straightforward, especially if you don’t leverage tried ...

In Q1 2023, T-Mobile achieved a postpaid phone churn rate of 0.89%, down from 0.93% in the same quarter of the previous year, making it the only carrier to report a declining churn rate.

Dozens of strategies, from minor tweaks to major initiatives, can improve your retention rate. Here are 12 that you can apply to improve customer retention in 2023.

Understanding which practices to use and which to avoid can help you build a strong customer base that drives long-term success. Let's look at three customer retention strategies to steer clear of. 1.

The Gist. Improve profitability. Customer loyalty is critical to improving customer retention rates and reducing churn, which ultimately improves profitability and revenue. Sharpening the focus ...

7 Small-Business Strategies for Customer Retention. Customer retention is an ongoing process, and it requires a genuine commitment to understanding and meeting your customers’ needs.

To protect revenue and keep subscriptions for the long haul, I have outlined six pitfalls to avoid when launching a customer retention strategy: 1. Starting too late.