Terms seem to change meaning so often in IT. It used to be that outsourcing conjured up images of Bangalore. For many firms, outsourcing now is synonymous with software-as-a-service from companies ...

The software industry is in a critical state of metamorphosis. Much like a butterfly emerging from its cocoon, software is spreading new wings as a service. The trend began to take hold back in the ...

Screening software as a service providers is a vital—and challenging—task for a company’s leaders. In many cases, they’re shopping for an “engine” that will power essential work—maintaining customer ...

In recent weeks, a range of large “software-as-a-service” companies, including Salesforce, ServiceNow and Oracle, have seen their share prices tumble. Even if you’ve never used these companies’ ...

Your business would be wise to treat all contractors as full-blown partners. When most businesses choose a service provider, they view that provider’s work as just another contract to be paid monthly ...