You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. I've been fighting with my health insurance company a lot lately. The mundane billing disputes are ...

In just a few short years, artificial intelligence (AI) has transitioned from a futuristic concept to an operational reality in retail. As consumers increasingly embrace AI-powered tools — from ...

But as quickly as Dusk attracted attention, they found themselves in a far more serious PR storm this time not for their ads, but for their service. Dramatic discounting and aggressive sales campaigns ...

Cricut, which makes smart cutting machines for crafters seeking to personalize their designs, faced customer service problems familiar to many retailers. The Cricut CX human agents, who support ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...