The separation of its IT personnel in pursuance of a corporate relocation led Design Within Reach to select a cloud-based system that would minimize down time, reduce reliance on hardware and ...

“Out-of the-box, Remedyforce is ITIL compliant, something we’ve all been trained on previously, and the technology doesn’t require too much customisation. It has the right workflows, is cloud based, ...

Salesforce.com and BMC Software on Wednesday expanded their strategic alliance and launched RemedyForce, an IT management cloud suite. BMC and Salesforce.com have been Force.com partners. The BMC ...

Another benefit has been a 50% decrease in the number of IT incidents. Wheatley told iTWire that this resulted from Remedyforce's contribution to root cause analysis. Fixing underlying problems means ...

news Digital services firm Spark Ventures has moved to BMC’s cloud-based Remedyforce solution to better manage the back-end infrastructure that supports its consumer and business digital services. New ...

BMC Software has launched three new products designed to give end user employees control of their IT experience via a mobile interface. The new products — BMC MyIT 2.0, BMC AppZone 2.0 and BMC ...

BMC's cloud service desk solution helps reduce costs and increase business efficiency SAN FRANCISCO--(BUSINESS WIRE)-- For intelligent energy management solutions provider Comverge, cutting costs and ...

The retail, ICT, education and construction industries are, according to specialist ICT company Quintica, placing the microscope on IT service management as a host of organisations in these markets ...

After identifying the need for a new IT Service Management (ITSM) tool to assist in better managing IT processes and services, local retail giant the Clicks Group, turned to service provider Quintica ...