Designing and implementing global patient support programmes (PSPs) is becoming increasingly complex. While many programmes ...

BOSTON – The shift toward population health management is going to require changes of existential proportion. Perhaps chief among those: design and user experience. Unlike other industries, much of ...

Strategic design is becoming a key priority as healthcare providers realize compelling correlations between better design and increased patient satisfaction as well as other key metrics. No longer an ...

Sanofi, a major player in the diabetes space and a global leader in vaccines—its vaccine portfolio protects half a billion people worldwide—is hard at work on developing therapies for rare diseases, ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

A patient’s experience begins the moment they choose or are referred to our system. Their experience describes their care journey—from scheduling an appointment, seeing a specialist, an inpatient stay ...

Architects, engineers, and building owners often ask themselves, Why does parking matter in healthcare facilities design? To answer that question, we can use recent experience designing parking ...

Most healthcare organizations recognize the critical role that patient and staff experiences play in delivering high-quality care. Positive experiences don’t arise by accident, however. They must be ...

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork. Objectives: We previously ...

Throughout my medical training and then practicing as an intensivist, my entire identity as a physician was rooted in being at the bedside. Healing, I believed, required proximity; only by being ...