Most organizations require a trouble ticketing system. Whether it is for streamlining customer support requests, managing maintenance issues or scheduling work, a trouble ticketing system ensures that ...

In the late 1990s, Dell and Gateway were among the better-known computer manufacturers to offer customers a way to find automated answers to tech support questions by calling interactive voice ...

FORT JACKSON, SC -- Fort Jackson's Network Enterprise Center recently received training to institute a new web-based program aimed at providing better customer service. The new trouble-ticket system, ...

A little background: About a year and a half ago I became the Network Administrator for the company I currently work at. We have 1 other guy in the department whose only job is to manage our ERP ...

WIESBADEN, Germany -- Internet down? Computer or printer not cooperating? There are two ways users in Europe can request IT support -- by calling the Europe Enterprise Service Desk at DSN 119 and by ...