There’s a growing trend where businesses turn to AI to improve and perfect internal operations like data aggregation, SEO and process automation. Customers love the personal touch of a knowledgeable ...

Forbes contributors publish independent expert analyses and insights. I write about leadership and performance management. Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Nissan North America is creating a fund to pay its dealerships that get good internal customer satisfaction scores. Automotive News reports that the move is in response to the company's poor ...