Intercom is doubling down on using artificial intelligence to improve customer service. The company is launching its Fin AI Copilot, giving every team of humans troubleshooting customer problems their ...

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in enterprise automation and support operations.

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and ...

Customer service and support vendor Intercom completes its AI line-up with the launch of analytics tools that help the AI improve how it resolves issues. Des Traynor, Intercom, presents at the launch ...

Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent assistant ...

Last month, Intercom became Fin. Now, it’s part of the Salesforce shopping spree for agentic AI platforms. The post ...

Intercom today launched a roster of updates in its spring 2025 release that will make it possible for artificial intelligence agents to answer any question, via any channel, anywhere. The biggest of ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. In our rapidly evolving business landscape, ...