Hiring a front-desk receptionist to serve as the face of your company starts with a well-drafted job description outlining the duties of the position. Include in the job description the typical ...

Things can get messy if a hotel accidentally gets overbooked or if someone's reservation is made for the wrong day. Guest satisfaction is the primary concern of hotel receptionists, and extensive ...

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...

If a career working in the fast-paced hospitality industry is where your passion is, then a position as a front desk clerk for a hotel might be in line with your aspirations. Front desk clerks have ...

The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with ...

NEW YORK — Hilton and Hyatt are among the U.S. hotel brands that are saying goodbye to traditional, formal reception desks to make room for individual, pod-style desks that hotel executives said offer ...

Photo Credit: In February 2018, the Naumi Auckland Airport opened in New Zealand. Fitting with its name, pronounced "know me," the brand aims to make its front desk experience as personalized for ...

Hotel bills are full of little surprises, and most guests just pay them without a second thought. Yet a surprising number of these charges are actually negotiable, especially when a guest asks ...

Anyone who has stayed at the same hotel more than a couple of times has probably noticed something curious. The room seems a ...

Checking into a hotel might seem like little more than a routine encounter with the front desk staff. But in between the procedural interactions you have with them regarding ID cards, payment details, ...