California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee engagement system called Genesys Cloud EX. Genesys ...

Qi, a leading fintech consortium, has successfully implemented advanced Generative AI and Cloud technology from Genesys, a global leader in customer experience and call centre solutions headquartered ...

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...

Head over to our on-demand library to view sessions from VB Transform 2023. Register Here Contact center technology company Genesys has expanded its partnership with Google Cloud to enable ...