After months of hyping its upcoming Dynamics 365 platform, Microsoft demonstrated the integrated CRM and ERP for its partners and customers on Tuesday. The platform's selling points include its ...

Microsoft is expanding its Dynamics 365 ERP/CRM portfolio with more apps in the human capital management (HCM) space. Microsoft introduced its first dedicated HCM application in April, called Dynamics ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--In these trying times, locking down preparedness and reactionary measures are key to being able to navigate your business through rapidly changing times.

Microsoft recently announced that 74 new early access capabilities had been made available for Dynamics 365 services as part of the 2019 release wave 2. These included updated features for ...

Since 2000, Moneris Solutions Corporation (‘Moneris’) has been offering businesses industry-leading payment solutions that make doing business easy, but a legacy ticketing system was hindering support ...

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its ...

TTEC Digital was also recently selected for membership in the 2025/26 Microsoft Inner Circle for AI Business Solutions . This recognition marks the 10 th consecutive time TTEC Digital has achieved ...

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers. Dynamics 365 Contact Center will become ...