For busy consumers hoping to quickly resolve an issue through customer service, no seven words are likely to spark more dread. How long, exactly, are we excepted to suffer the indignity of terrible ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Gen Z demands instant, effective customer service — no holds, no useless bots. Multimodal AI-powered support enables seamless, channel-hopping conversations without friction. Future-ready businesses ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service. Anyone who’s been on the phone with customer service is familiar with the ...

A major new psychological study could spell the end of the hold music as we know it. Led by music psychologist Dr Mimi O'Neill, researchers at the University of York put 2,540 participants ‘on hold’ - ...

When Anil Sedha decided to cancel his Rogers business internet service, he expected he’d go online, click a few buttons and be done. But the customer support link was broken. A chatbot told him he ...