With no way to get a hold of Florida’s Everglades detention center, detainees’ families dialed the only number they could think to call.

From assaults to suicide attempts, emergency calls can be a sign of problems that jails can’t handle on their own.

Officials remind residents to keep 911 lines open by using non-emergency numbers for power outages and road closures.

DENVER ‒ In one of the last places where a real live person answers the phone immediately, AI is now playing an increasingly important role in helping 911 dispatchers speed police, firefighters and ...

The Seattle Fire Department started using AI technology during live 911 calls in 2023. There hasn't been any public review ...