"At the team level we asked ourselves, how can we become a better support organization for our regulated industry customers ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

I see the recent concern over the rise of AI agents as reminiscent of past reactions during technological revolutions. Change is difficult to accept, especially when it threatens one’s livelihood. AI, ...

In a deal estimated to be worth $15M Israeli artificial intelligence firm, AUI, acquired California-based customer service ...

AUI, the company behind Apollo-1, the world's first neuro-symbolic artificial intelligence model, has acquired Quack AI, which developed a specialized technology for operating AI agents for customer ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

In customer service, building trust in AI is crucial for its effectiveness and long-term acceptance. Two Ai implementations are already in play in the customer experience: Natural language processing ...

We have all had this conversation before. You call a company with a real problem. Not a menu problem. Not a “press 1 for billing” problem. A human problem. You explain it carefully, patiently and you ...

Just over half — 53% — of customer support teams say faster response and resolution times is one of the top benefits of AI, according to a survey of more than 2,400 global customer support ...

Decagon AI Inc., a customer support startup, has raised $250 million in a new round of funding that triples its valuation to $4.5 billion, the latest sign of feverish investor demand for artificial ...

When an X user questioned what medical emergency could require a food‑delivery company, Abhishek Anand replied that low blood ...

WebFX reports that AI can enhance social media strategies through automation, targeted ads, and customer engagement, boosting ...